SMART on my complaint against spurious text promos

July 27, 2005 at 4:25 pm | Posted in Uncategorized | Leave a comment

i received a message yesterday which supposedly says i won free load from SMART. noticing it was a hoax, for a same message had been received in my mom’s phone, i notified SMART about it.

the original message went like this:

“CONGRATS!!! You win 500 load from smart TYPE 09283657068 and triple send to 232 so you can claim ur 500 load now thank u! SMART ZED 1515# DTI#345256”

i just want this person to know whoever he or she is that i am on his/her ass, and i will do as SMART tells me. their advice is as follows from this email message i received this morning.

****

From: <customercare@smart.com.ph>
To: <******@*******.***>
Sent: Wednesday, July 27, 2005 10:40 AM
Subject: RE: Feedback Reference No. 000023672

Dear Mr. ****,

Good day!

We appreciate your gesture to verify the validity of the congratulatory text message you received from mobile number 09283657068 . Please be informed that official text messages from SMART have a caller line identification of SMART and not any mobile number(s). Please disregard the message you received because SMART doesn’t have such promo. We have received similar reports on hoax messages currently circulating. To help you avoid becoming a victim of these anomalous messages, we have cited a few facts on our established procedures for notification of winners:

– Official notification or congratulatory messages are sent from either a three-digit or four-digit number, never from a mobile number or landline (in case of calls)
– Registered mail are likewise sent to the address that the subscriber registered under the promo
– There are only designated representatives for each promo who may call the subscriber to relay information
– A valid ID will be required for claiming the prize
– SMART does not require a subscriber to send load, pass load, or bring money before he/she may claim the prize

We understand the dismay you might be feeling after discovering that you have been a victim of such scheme. Much as we would like to act on the matter, please be advised that we are not in the position to directly file the complaint with the National Telecommunications Commission (NTC). Complaints against certain fellow mobile users have to be filed from the end of the affected party.

This is the procedure that we are directed to observe. If you are based in an area within Metro Manila, kindly visit the NTC Central Office located at BIR Road, East Triangle, Diliman, Quezon City. You may contact them at the following numbers: (02) 4367722; (02) 9267722; or (02) 9254651. Please make sure that you were able to save the message along with sender’s number. Depending on their investigation, the NTC can send out warning messages by using a special number assigned by SMART (0919-2999999). In extreme cases, it can also order SMART to deactivate the culprit’s line.

We hope this information sheds light to the matter. Please feel free to write us again for other inquiries or further assistance.

Thank you for expressing your concern.

Sincerely,

Customer Care
/cjm

Ref No.: 23672
Name: vince ****
Age: 27
Gender: M
Reply To: *****@*******.***
Mobile No.: 0921*******
Specific on: Complaint

Customer Feedback: txt msgs going ard announcng free load fm smart bt u nid 2 txt no to 232 or 808.it’s pasaload.sum ppl myt b misled.hapnd 2 me 2x.txtr is 09283657068. fil free 2 call me i hav d txt msg wid me. can u pls do sumthng abt ds ppl?

__________________________________________________
This communication is intended solely for the use of the addressee and authorized recipients. It may contain confidential or legally privileged information and is subject to the conditions in http://mail.smart.com.ph/disclaimer.

___________________________________________________________
$0 Web Hosting with up to 200MB web space, 1000 MB Transfer 10 Personalized POP and Web E-mail Accounts, and much more. Signup at http://www.doteasy.com

Advertisements

Leave a Comment »

RSS feed for comments on this post. TrackBack URI

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Blog at WordPress.com.
Entries and comments feeds.

%d bloggers like this: